AHBA – Privacy Policy

Last Updated: June 3, 2026

AHBA (“AHBA,” “we,” “our,” or “us”) values your privacy and is committed to protecting the confidentiality and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information obtained through our website located at www.ahba.com, our mobile services, communications, membership programs, healthcare-related services, and other interactions with us.

By accessing or using our website and services, you acknowledge that you have read and understand this Privacy Policy.

1. Information We Collect

Personal Information

We may collect information you voluntarily provide, including:

Full name
Email address
Telephone number
Mailing address
Date of birth
Account credentials
Membership information
Appointment scheduling information
Billing and payment information
Insurance-related information
Customer service communications
Information submitted through forms, surveys, or questionnaires

Health Information

In connection with healthcare, pharmacy, wellness, and related services, we may collect health information, including:

Medical history
Prescription information
Treatment information
Wellness assessments
Healthcare provider information
Patient communications
Other health-related information necessary to provide services

Certain health information may constitute Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”) and applicable state laws.

Payment Information

When making purchases or payments through our website or services, we may collect:

Billing address
Payment method information
Transaction details

Payment card information may be processed by third-party payment processors and may not be stored directly by AHBA.

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device identifiers
Operating system
Referral source
Website activity and usage data
Session information
Cookies and tracking information

2. Cookies and Tracking Technologies

We use cookies, pixels, analytics tools, and similar technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic
Measure marketing effectiveness
Enhance user experience

You may modify your browser settings to refuse cookies; however, certain website features may become unavailable.

3. How We Use Information

We may use collected information to:

Provide healthcare, pharmacy, wellness, and membership services
Create and manage user accounts
Process appointments and requests
Process payments and transactions
Verify identity and eligibility
Communicate regarding services and membership benefits
Respond to inquiries and support requests
Send newsletters and marketing communications
Improve website functionality and user experience
Comply with legal and regulatory requirements
Detect fraud, abuse, and security incidents
Protect the rights, safety, and property of AHBA and others

4. HIPAA Notice

Where applicable, AHBA complies with HIPAA and other applicable healthcare privacy laws.

Protected Health Information (“PHI”) is collected, used, maintained, and disclosed only as permitted by law and our Notice of Privacy Practices.

Not all information submitted through our website is considered PHI. Information submitted through general contact forms, newsletters, marketing forms, or public website features may not be protected under HIPAA.

Users should avoid submitting sensitive medical information through non-secure forms unless specifically directed by AHBA.

5. Text Messages and SMS Communications

By providing your mobile phone number and opting into SMS communications, you consent to receive text messages related to:

Account notifications
Appointment reminders
Membership updates
Service communications
Promotional and marketing messages

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by following the instructions provided in the text message.

Consent to receive marketing text messages is not a condition of receiving healthcare services.

6. Email Communications

We may send service-related and promotional emails.

You may unsubscribe from promotional emails using the unsubscribe link included in such communications. Transactional or service-related communications may continue as necessary.

7. Sharing of Information

We do not sell personal information.

We may disclose information to:

Healthcare providers
Pharmacies
Payment processors
Technology service providers
Website hosting providers
Analytics providers
Customer support providers
Legal, regulatory, and governmental authorities
Business partners assisting in service delivery
Successors in connection with mergers, acquisitions, financing, or asset transfers

Where required, we enter into Business Associate Agreements (“BAAs”) with vendors that access Protected Health Information.

8. California Privacy Rights

California residents may have rights under the California Consumer Privacy Act (“CCPA”), California Privacy Rights Act (“CPRA”), and other applicable laws.

Subject to applicable exceptions, California residents may request:

Access to personal information collected about them
Correction of inaccurate information
Deletion of personal information
Information regarding categories of information collected and disclosed
Limitation of certain uses of sensitive personal information

AHBA will not discriminate against individuals for exercising their privacy rights.

Privacy requests may be submitted using the contact information below.

9. Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information and health information from unauthorized access, disclosure, alteration, or destruction.

While we use commercially reasonable security measures, no internet transmission or electronic storage method can be guaranteed to be completely secure.

10. Data Retention

We retain personal information and health information for as long as necessary to:

Provide services
Maintain records
Comply with legal obligations
Resolve disputes
Enforce agreements
Meet healthcare record retention requirements

11. Children’s Privacy

Our website and services are not directed toward children under the age of 13 without parental or legal guardian involvement.

We do not knowingly collect personal information from children under 13 except as permitted by law and in connection with healthcare services.

12. Third-Party Websites

Our website may contain links to third-party websites or services. AHBA is not responsible for the privacy practices or content of those third parties.

We encourage users to review third-party privacy policies before providing information.

13. Changes to This Privacy Policy

AHBA reserves the right to modify this Privacy Policy at any time.

Changes become effective upon posting to the website. The “Last Updated” date will be revised accordingly.

Continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.

14. Contact Information

For questions regarding this Privacy Policy or to exercise privacy rights, contact:

AHBA

369 San Miguel Drive, Suite 300
Newport Beach, California 92660

Corporate Phone: 855-242-2999 (855-AHBA-999)

Local Office: 909-999-2422 (909-999-AHBA)

Email: hello@ahba.com

Website: www.ahba.com